Terms of Service

Please read these terms carefully before using our CNG management platform and services.

Last Updated: January 1, 2025 | Effective Date: January 1, 2025

Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you and FuelLens ("Company," "we," "our," or "us") regarding your use of our CNG management platform and related services.

By accessing or using our services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you may not access or use our services.

These Terms apply to all users of our platform, including fuel station owners, employees, administrators, and any other individuals who access our services.

Service Description

  • FuelLens provides a comprehensive CNG tank verification and management platform
  • Services include QR code integration, compliance monitoring, analytics, and reporting
  • Platform access through web interface and mobile applications
  • Customer support and technical assistance during business hours
  • Regular platform updates and feature enhancements

User Responsibilities

  • Provide accurate and complete information during registration and use
  • Maintain the confidentiality of your account credentials
  • Use the platform in compliance with applicable laws and regulations
  • Report any security vulnerabilities or unauthorized access immediately
  • Ensure proper training of staff members who will use the platform

Acceptable Use

  • Use the platform solely for legitimate business purposes related to CNG management
  • Do not attempt to reverse engineer, modify, or create derivative works
  • Respect intellectual property rights and do not infringe on third-party rights
  • Do not use the platform for any illegal, harmful, or malicious activities
  • Comply with all applicable industry standards and safety regulations

Prohibited Activities

  • Unauthorized access to other users' accounts or data
  • Transmission of viruses, malware, or other harmful code
  • Interference with platform operation or security measures
  • Harassment, abuse, or inappropriate communication with other users
  • Commercial use of the platform beyond your subscription terms

Limitation of Liability

  • FuelLens provides the platform "as is" without warranties of any kind
  • We are not liable for indirect, incidental, or consequential damages
  • Our total liability is limited to the amount paid for services in the past 12 months
  • Users are responsible for their own compliance with industry regulations
  • We do not guarantee uninterrupted or error-free service operation

Payment Terms

  • Subscription fees are billed in advance on a monthly or annual basis
  • All fees are non-refundable except as required by applicable law
  • Price changes will be communicated with 30 days advance notice
  • Failure to pay may result in service suspension or termination
  • Additional charges may apply for premium features or excess usage

Contact Information

If you have any questions about these Terms of Service, please contact us:

Legal Department

legal@fuellens.com

Phone

+91 9157027713

Mailing Address

FuelLens Legal Department
46, Chadramuli Park
Aakhlol, Bhavnagar
Gujarat, India

Business Hours

Monday - Friday: 9:00 AM - 6:00 PM IST
Saturday: 10:00 AM - 4:00 PM IST
Sunday: Closed